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HomeCentre UAE
refer-a-friend
6
What are the terms of the Referral Programme?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
I got a referral link from my friend. How can I enjoy the referral discount?
When will I receive my referral shopping credit?
How can I participate in your referral programme?
See all 6 articles
Gift Card
10
Gift Card Terms & Conditions
How long is my Gift Card valid?
Where can I redeem my Gift Card?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
See all 10 articles
Tracking and Delivery
11
When will I receive my order?
What is Same Day Delivery?
How do I select a delivery date and time for my Home Centre furniture?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
See all 11 articles
Click & Collect
17
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
See all 17 articles
Returns Policy
30
What is your policy on returns?
What is your returns policy on Home Centre items?
Are there products I cannot return by raising an online return request?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
See all 30 articles
Returns Process
11
How do I return an order?
Can I return my online purchases to a Landmark store?
Can I book a return online?
Are there products I cannot return online?
When will you pick up the products I want to return?
See all 11 articles
My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
See all 6 articles
Orders
9
How do I order products online?
How do I order products from HomeCentre.com?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
See all 9 articles
Shipping
6
When will I receive my order?
What if I am not at home when my order arrives?
Are there areas you don't deliver to?
Does delivery take longer to some areas?
Will I be charged for delivery?
See all 6 articles
Payments
12
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
What is the instalment programme?
See all 12 articles
In-Store
11
Where are your stores located?
I’m a frequent Home Centre shopper. Do you offer a loyalty programme?
Will my purchase be delivered to my residence? How long will it take?
Do you have Gift Vouchers?
How do I know whether the furniture I buy will fit my house?
See all 11 articles
Shukrans
28
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I’ve signed up for Shukran online but haven’t received a Shukran card. Who should I contact?
Do I get a Shukran membership number after signing up online?
See all 28 articles
Warranty
1
What is your policy on warranties?
Buy Now
10
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
See all 10 articles
Kiosk
11
Can I use my Shukran to pay for my order?
Can buy an item in store using KIOSK?
Is my transaction secure through Kiosk?
How do I get a refund for my order?
Can I cancel my order partially?
See all 11 articles
Other Information
12
What is the ADIB & Najm card offer?
What happens to orders placed before March 13th?
Can I place multi-basket orders after March 13th?
Will I have to pay separate shipping charges for each brand?
Do I need a separate sign-in username and password for each brand site?
See all 12 articles
Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
Will I be charged for delivery?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
How do I cancel my order?