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HomeCentre UAE
refer-a-friend
6
What are the terms of the Referral Programme?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
I got a referral link from my friend. How can I enjoy the referral discount?
When will I receive my referral shopping credit?
How can I participate in your referral programme?
View all 6
Gift Card
11
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
View all 11
Tracking and Delivery
11
When will I receive my order?
What is Same Day Delivery?
How do I select a delivery date and time for my Home Centre furniture?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
View all 11
Click & Collect
18
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
View all 18
Returns Policy
31
What is your policy on returns?
Are there products I cannot return by raising an online return request?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
My Same Day Delivery didn't arrive on the same day. Will my Same Day Delivery charge be refunded?
View all 31
Returns Process
12
How do I return an order?
Can I return my online purchases including ‘sourced from’ products to a Landmark store?
Can I book a return online?
Are there products I cannot return online?
When will you pick up the products I want to return?
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My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 6
Orders
10
How do I order products online?
How do I order products from HomeCentre.com?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
View all 10
Shipping
7
When will I receive my order?
What if I am not at home when my order arrives?
Are there areas you don't deliver to?
Does delivery take longer to some areas?
Will I be charged for delivery?
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Payments
28
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
What is the instalment programme?
View all 28
In-Store
11
Where are your stores located?
I’m a frequent Home Centre shopper. Do you offer a loyalty programme?
Will my purchase be delivered to my residence? How long will it take?
Do you have Gift Vouchers?
How do I know whether the furniture I buy will fit my house?
View all 11
Shukrans
28
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I’ve signed up for Shukran online but haven’t received a Shukran card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 28
Warranty
2
What is your policy on warranties?
Who is responsible for the warranty of the products purchased through your website including ‘sourced from’ products?
Buy Now
10
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 10
Kiosk
11
Can I use my Shukran to pay for my order?
Can buy an item in store using KIOSK?
Is my transaction secure through Kiosk?
How do I get a refund for my order?
Can I cancel my order partially?
View all 11
Sourced From Items
11
I see that some products have a ‘sourced from’ tag, what does that mean?
I need more information about ‘sourced from’ products, who can I reach out to?
Can I choose the Click & Collect option for ‘sourced from’ products?
Can I earn/redeem Shukran points on ‘sourced from’ products?
Can I buy ‘sourced from’ products using ‘Shukran Pay?
View all 11
Other Information
14
Emirates NBD Offer Terms & Conditions
Are discount codes valid on all products on Homecentre.com?
What is the ADIB & Najm card offer?
What happens to orders placed before March 13th?
Can I place multi-basket orders after March 13th?
View all 14
Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
Will I be charged for delivery?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
How do I cancel my order?
Most popular questions