Shipping

  • When will I receive my order?

    For Home Centre furniture, you’ll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of AED 250 or Scheduled delivery. 

    For your household products, here's how delivery works.

    Orders placed before 12:00 PM on business days, will be delivered the same day to select locations in Dubai, Sharjah and Ajman. You’ll need to pay an additional AED 18 to enjoy Same Day Delivery.

    If you place your order before 3:30 PM from Saturday to Thursday, your order will be delivered the next business day. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

    Delivery will take a little longer if it is to one of these areas.

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  • What if I am not at home when my order arrives?

    For Home Centre furniture, if you are not at home, our Customer Service team will call you to reschedule a convenient delivery date and time.

    For non-furniture orders, our delivery partner will call you to reschedule your delivery.

    If you miss this delivery, they will make two more attempts.

    If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us.

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  • Are there areas you don't deliver to?

    We're sorry, we don't deliver to free zones.

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  • Does delivery take longer to some areas?

    Delivery times will vary for the following areas:

    Special areas (once a week):
    Hatta
    Hatta Road
    Hatta Area
    Lahabab
    Madam
    Delma Island
    Al Ghuwaifat

    Western Region 1 (alternate days):
    Bida Zayed
    Marfa
    Tarif
    Al Barakkah
    Al Aryam Island
    Bidda Al Motawah
    Madinat Zayed
    Liwa

    Western Region 2 (alternate days):
    Al Hamra Island
    Yasat Ali Island
    Abu Al Abyad Island
    Ruwais
    Sila
    Shuwayhat Island
    Gayathi
    Sir Bani Yas Island
    Sila

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  • Will I be charged for delivery?

    Delivery is free on household orders above AED 250.If your total order value is less than AED 250 , you will be charged AED 18 for delivery.

    Delivery is free on Furniture orders above AED 1,000.If your total order value is less than AED 1,000 , you will be charged AED 100 for delivery.

    If you opt for Same Day Delivery, which is available to select locations in Dubai, Sharjah and Ajman, you will be charged an extra AED 18.

    If you choose Express delivery for your Home Centre furniture, shipping charges will be AED 250.

    There will be an additional service charge of AED 10 on all Cash on Delivery orders.

    Your delivery charges will be displayed during the checkout process.

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  • Where is Same Day Delivery available?

    Same Day Delivery is available to select locations in Dubai, Sharjah and Ajman.

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