How can we help you today?
refer-a-friend
Learn more on how you can refer friends and earn rewards.
Gift Card
Now easily buy or use your Gift Cards online.
Tracking and Delivery
Get more info on delivery schedules, times and addresses.
Click & Collect
Learn how you can shop and pay online and collect in-store.
Returns Policy
Discover exactly how our returns and refunds work.
Returns Process
Find out how to make a return online, to a store or schedule a pick-up.
My Account
Learn how to create your account and update your information.
Orders
Know more about the order and delivery process.
Shipping
Get more information on delivery schedules, charges and more.
Payments
Find out more about your payment options and plans.
In-Store
Get store locations, timings, info on gift vouchers and more.
Shukrans
Discover how our award-winning loyalty programme works.
Warranty
Check out our policies for repairing or replacing your products.
Buy Now
Find out how to pay, checkout and finish shopping in one easy step.
Kiosk
Check out our policies for shopping on our in-store kiosks
Partner Sourced Products
From order tracking to refunds, we’ve answered all your top questions.
Other Information
Important info you need to know about shopping with us.
Dubai Islamic Bank & ENBD Offer Terms & Conditions
Dubai Islamic Bank Offer Terms & Conditions • Extra 10% off up to AED 300 on Dubai Islamic Bank credit card purchases. • Valid from November 19 to December 7, 2025, only on web and mobile app purchases. • Not valid on best price, essential, brands, marketplace or cash till products. • The offer is not applicable on Apple Pay, Samsung Pay, Google Pay or any other wallets. • Exchanges and refunds shall be as per the Home Centre’s exchange and return policy. • Shukran points are awarded as per the policy. Emirates NBD Bank Offer Terms & Conditions • Extra 10% off up to AED 300 on Emirates NBD Bank credit, debit and prepaid card purchases. • Valid from November 19 to December 7, 2025, only on web and mobile app purchases. • Not valid on best price, essential, brands, marketplace or cash till products. • The offer is not applicable on Apple Pay, Samsung Pay, Google Pay or any other wallets. • Exchanges and refunds shall be as per the Home Centre’s exchange and return policy. • Shukran points are awarded as per the policy.
Most popular questions
- When will I receive my order?
- How does Click & Collect work?
- What is your policy on returns?
- How do I get a refund if I paid for my order by Credit or Debit Card?
- How do I get a refund if I paid for my order by cash?
- Will I be charged for delivery?
- How can I pay for my order?
- I already have a Shukran membership. How do I earn Shukrans on my online purchases?
- How do I cancel my order?