Shipping
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When will I receive my order?
For Home Centre furniture, you’ll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of AED 250 or Scheduled delivery.
While we try our best to deliver your furniture in the time slot chosen by you, under exceptional circumstances your delivery slot time may vary due to factors beyond our control. Please bear with us in these situations.
For your household products, here's how delivery works.
Orders placed before midnight 12:00 AM on business days will be delivered within 2 business days. Order placed on non business days will be delivered within 3 days.
Delivery will take a little longer if it is to one of these areas.
For your other products, delivery details will be displayed on your checkout page.
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What if I am not at home when my order arrives?
For Home Centre furniture, if you are not at home, our Customer Service team will call you to reschedule a convenient delivery date and time.
For non-furniture orders, our delivery partner will call you to reschedule your delivery.
If you miss this delivery, they will make two more attempts.
If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us.
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Are there areas you don't deliver to?
We're sorry, we don't deliver to free zones.
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Does delivery take longer to some areas?
Delivery times will vary for the following areas:
Special areas (once a week):
Hatta
Hatta Road
Hatta Area
Lahabab
Madam
Delma Island
Al Ghuwaifat
Western Region 1 (alternate days):
Bida Zayed
Marfa
Tarif
Al Barakkah
Al Aryam Island
Bidda Al Motawah
Madinat Zayed
Liwa
Western Region 2 (alternate days):
Al Hamra Island
Yasat Ali Island
Abu Al Abyad Island
Ruwais
Sila
Shuwayhat Island
Gayathi
Sir Bani Yas Island
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Will I be charged for delivery?
Delivery is free on household orders above AED 250. If your total order value is less than AED 250, you will be charged AED 18 for delivery.
Delivery is free on furniture orders above AED 999. If your total order value is less than AED 999, you will be charged AED 100 for delivery. (Applicable for all areas except Western Region, Hatta, and Dalma Island), click here to know more.
If you choose Express delivery for your Home Centre furniture, shipping charges will be AED 250.
While we try our best to deliver your furniture in the time slot chosen by you, under exceptional circumstances your delivery slot time may vary due to factors beyond our control. Please bear with us in these situations.
If you opt for Same Day Delivery, which is available to select locations in Dubai, Sharjah and Ajman, you will be charged an extra AED 18.
There will be an additional service charge of AED 10 on all Cash on Delivery orders.
Your delivery charges will be displayed during the checkout process.
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Where is Same Day Delivery available?
Same Day Delivery is available to select locations in Dubai, Sharjah and Ajman.
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Who do I contact if my shipment is delayed?
We are happy to help, please get in touch with us via our Contact Us page.
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