Tracking and Delivery

  • When will I receive my order?

    For Home Centre furniture, you’ll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of AED 250 or Scheduled delivery.

    While we try our best to deliver your furniture in the time slot chosen by you, under exceptional circumstances your delivery slot time may vary due to factors beyond our control. Please bear with us in these situations.

    For your household products, here's how delivery works.

    Orders placed before 12:00 PM on business days, will be delivered the same day to select locations in Dubai, Sharjah and Ajman. You’ll need to pay an additional AED 18 to enjoy Same Day Delivery.

    If you place your order before 3:30 PM from Saturday to Thursday, your order will be delivered the next business day. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

    Delivery will take a little longer if it is to one of these areas.

    For your other products, delivery details will be displayed on your checkout page.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • What is Same Day Delivery?

    Same Day Delivery is our super-fast shipping that allows you to receive a product on the same day, if you order it before 12:00 PM. Same Day Delivery is currently available to select locations in Dubai, Sharjah and Ajman, for an additional charge of AED 18.

    Please note, Same Day Delivery is only available for home delivery orders.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • How do I select a delivery date and time for my Home Centre furniture?

    Easy! You can schedule the delivery of your Home Centre furniture in a few quick steps:

    1. Shop for your Home Centre furniture.
    2. Pin your location on the Shipping page. This is optional, but it will help us find you faster.
    3. Click a date that suits you - available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar.
    4. Select a convenient time to receive your order

    That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be AED 250.

    Very rarely, we may be forced to change our delivery schedule because of issues with transportation, weather, stock availability or any other unforeseen circumstance. Don’t worry, we will get in touch with you to re-schedule your delivery in such cases. 

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Can I change my delivery address after I've placed my order?

    No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.  

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Can I book a preferred delivery time?

    You’ll be able to select a delivery date and time only for your Home Centre furniture. You can do this from the Shipping section as you checkout.

    For your Home Centre household products, here's how delivery works:

    Orders placed before 12:00 PM to select locations in Dubai, will be delivered the same day for an additional AED 18.

    Your order will be delivered the next business day, if you place your order before 3:30 PM from Saturday to Thursday. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

    Delivery of these products usually occurs between 8:00 AM and 7:00 PM. If you're not available, we will contact you to arrange a new date and time that is convenient for you.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Do I need to hand over my Cash on Delivery payment before my products are assembled?

    Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will only assemble your products at your delivery location once you’ve made your cash payment.

    If you choose not to pay when they arrive, the delivery team will take back the products without assembling them.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Do you deliver to multiple addresses?

    We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Do you deliver to countries outside the UAE?

    We're sorry, at the moment we only deliver to addresses within the UAE.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

    Of course! Call us on 800-MYHOME (800-694663) and we'll sort it out.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Do I need to show my ID when my order arrives?

    Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or Emirates ID.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Can someone else receive the order on my behalf?

    Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Emirates ID).

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Who can I reach out to if I have any questions in tracing the shipment?

    We are happy to help, please get in touch with us via the Contact Us page.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.

Most popular questions