You can return your products in 3 easy ways.
I. Request a return online – if you are registered user:
- Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
- Wrap and seal your products in their original packaging.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns and you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher.
II. Return to Store
- Wrap your products in their original shipping packaging and bring them along with your invoice to any Home Centre store in the UAE.
- Hand over your return - an authorized staff member will take your package.
- After we check your returns, we'll process your refund, then you’ll receive a refund as Online Credit Note only.
III. Call for a pick-up
- Wrap and seal your products in their original packaging.
- Call us on 800-MYHOME (800-694663) to schedule a pick-up time and location.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns and you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher.